I arrive at work at 07.00 am, I finish at 7.00 pm, its going to be a long day!! I work two 12 hour day shifts, followed by two 12 hour night shifts then I have four days off.

The first thing I need to do is log onto the computer system, with this I have access to all sorts of different things like the police national computer system and the ANPR, a programme which helps us catch criminals who steal cars and also helps check cars are taxed and insured to help make sure the roads are safe.

We get calls put through to us from lots of different places, the fire and ambulance direct services, the motorway services, when burglar alarms go off, from the public making 999 calls and sometimes from the switchboard when they need some police officers to help a situation.

In any shift we can have anything between 60 and 600 calls. On busy nights like New Years Eve the phone doesn't usually stop ringing. Only about half of the calls we get are actually real emergencies, sometimes people call 999 for non emergencies when they don't know the number of their local police station because they think it will get them through quicker, unfortunately this stops us from answering real emergency calls. It's my job to decide which 999 calls are the most important and which ones are people just pretending to be in danger. We normally get a lot of hoax calls from children during the school holidays and when they finish school in the afternoons. This can be a real problem for us because when people make these calls it means I cant answer real calls that could be really important.

Part of my job is to give people advice on how to deal with a problem, if a caller has been burgled then I need to make sure that they don't touch any of the evidence or fingerprints because these will help the police catch the burglar. I sometimes have to calm people down if they are upset or distressed by a situation. Some callers need the police to be there faster than others, this depends on how serious the crime is or how much danger the caller is in.

We also have access to all of the CCTV cameras in Warwickshire so that we can try and find the callers to see what's happening.

At 7 o'clock I finish for the day, time for dinner then bed, it's been long day, but I've really enjoyed helping all the callers!!